Your satisfaction is paramount to us at BrandFilterSales. Should you find yourself needing to return an item, please adhere to the guidelines outlined below:
Return Window:
- You have up to 30 days from the date of receipt to initiate a return. Start this process by reaching out to us at [email protected].
Condition of Returned Items:
- Items must be returned in a condition suitable for resale. We reserve the right to decline returns that compromise the item’s resale viability. Ensure all returns are in their original packaging.
How to Initiate a Return:
- Begin your return by emailing us with your order number and a photo of the item. Please note, you will be responsible for covering the postage costs for returns and exchanges.
In Case of Damaged Products:
- For items received damaged, submit a video showing the product unboxing, along with photos of the product and proof of purchase (order confirmation, order number, receipt, etc.) to qualify for a refund or replacement.
Cancellation Policy:
- Orders may be canceled within 30 minutes of placement. Post-cancellation, refunds typically take about 12 working hours to be processed.
Refunds:
- Refunds are issued upon receipt and inspection of the returned item. It may take 1-2 business days for the refund to appear in your account, depending on your payment method. Should there be a delay, please contact us at [email protected].
Return Shipping Address:
- All returns should be sent to: 4331 WILDWOOD DR, JACKSON, MS 39212 US
For returns or exchanges, please contact our customer service in advance to ensure the process goes smoothly. Remember to return the product in its original packaging.
We value your business and appreciate your compliance with our return policy. For any queries or concerns, our customer support team is here to assist you.